TERMS AND CONDITIONS –

Thank you for choosing to book with Leonard’s Field House. We look forward to welcoming you and hope you enjoy your stay with us. The following Terms and Conditions apply to your booking. When you make your reservation you are entering into an agreement with us. The Terms and Conditions below form the basis of a legally binding contract between us (Leonard’s Field House) and you (The guests):-

Price:

The price payable includes accommodation and Full Cumbrian Breakfast for the number of nights stated in your booking. Please note, occasionally the owners may operate a separate tariff on a “room only” basis but this is entirely at the owners’ discretion and will be clearly marketed on a “room only” basis tariff. If you elect NOT to take breakfast when booking on a “bed & breakfast” basis there will be no further deduction made to the tariff quoted. Any extras during your stay, eg Packed Lunch are to be paid separately by cash at the end of your stay.

Confirmation of Booking:

Your booking will be completed when we acknowledge receipt of your booking request and deposit for the first night of the stay or full amount (where applicable). Prior to this the booking will only be regarded as provisional and may be cancelled.

Payment

Payment of the deposit is by a valid Credit or Debit Card. The balance of your stay is payable on arrival. This can be paid by card or cash. There is no charge for payment by UK Credit or Debit Cards. However, payment by international Cards or non EU Debit Cards attract requires a surcharge of 3%. We do not accept Commercial or Business Credit Cards or American Express and in these circumstances cash can be obtained from a nearby ATM, if necessary, in settlement of your final bill.

Cancellation by You

Once, you have booked your stay, our agreement becomes a legally binding contract and any deposit paid is non-refundable. If you need to cancel please contact us immediately. For cancellations made 28 days or more before your arrival you will only be liable for a deposit equal for the first night’s stay.

For cancellations made within 28 days of arrival or failing to take up the booking without cancelling you will be liable for the total amount of your stay plus any costs incurred as a result of your cancellation. Irrespective of the reason for your cancellation such as adverse weather conditions, personal injury and/or the death or injury of a relative or friend or as a result of transportation problems either private or public etc. (To cover these events please refer to the paragraph below on Insurance) We also reserve the right to charge you for the full balance due for the whole of your booking if you leave before your due date. Cancellations must be made or confirmed in writing.

MINIMUM STAY

We currently operate a minimum 3 night stay. Please ensure before making a booking that you are able to stay for the minimum number of nights as we do not offer 1 or 2 night stays.  If early departure is taken, payment for the full 3 nights will still be payable. If you are stopping for more than 3 nights and need to cut short your stay, again the full amount of the original booking will still be due and payable, for which our official receipt will be provided. You will be able to claim the balance of nights not taken on your insurance (details below)

Insurance:

Can we please draw your attention to the fact that a confirmed booking, either verbal or written, constitutes a binding contract. Because you will be charged for a holiday if you cancel, either your deposit or the full value of the stay depending on when the cancellation was made, and in line with foreign holiday bookings, you are strongly urged to consider taking out cancellation insurance, which is inexpensive and can be obtained from any good broker.

Quality Insurance will cover many occurrences including death, injury, illness and redundancy, summons for jury service or as a court witness and your home becoming uninhabitable. It is appreciated that unavoidable cancellations may be made for the above reasons, which is why we recommend you claim on your insurance policy to cover financial losses. Why take the risk when you can protect your entire holiday from as little as a few pounds per booking.

Leonard’s Field House can recommend a very attractive cancellation package via Rothwell & Towler called ‘Guest First’*. Quoting reference LE03. Please enquire for more information and an application form.

Non-availability:

We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.

Arrival and Departure:

Your accommodation will be available between 4pm and 6pm on the day of arrival (unless otherwise arranged). Your room may not be available if you arrive earlier than the agreed time, as we may be busy preparing your room. Please ensure that you contact us if you anticipate arriving later than an agreed time. Failure to notify us may result in the room being re-let or the full costs of the room being charged to your Card. Please be ready to leave the accommodation by 10am on the day of departure (unless otherwise arranged). Late departure will result in an additional day’s tariff being added to your bill. On departure those using public transport can leave their luggage between 10am – 12 noon, subject to availability and the owners’ own commitments. There is a small charge of £5.00 for this service. Alternatively, luggage can be stored at the nearby laundrette for a similar charge of around £5.00.

 Special Early Check-in times

We are temporarily trialling early check-in times at certain times of the year. Our normal check-in is 4pm to enable us to prepare your room ahead of your stay. Where available, we will be offering an early check-in of 12 noon. There will be a small one off fee of £20 to cover added expenses of hiring staff to help us turn your room around more quickly. If you are interested in an early check-in, please let us know when you make your reservation. We cannot, however, guarantee this will be available as it is subject to how many rooms are departing that day and the owners’ own commitments.

 Damage Policy:

Please take care when staying in our property. You are responsible and liable for any breakages or damage which you cause to the accommodation or its contents. All we ask is that you report any incidents as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant and we may make an additional charge of £100 if you do not report this at the time of occurrence. You will be notified in writing as soon as it is reasonably practicable, if the damage is discovered after you depart. We reserve the right to charge further sums if we are unable to re-let your room as a consequence of the damage.

Take-Away Food:

All Hot take-away food is strictly prohibited from the premises. Anyone found bringing back fish and chips, pizzas, curries, kebabs etc will be asked to leave. You will be liable for the whole cost of your stay, whether or not you are asked to leave. In addition there will be a charge equal to 2 night’s stay for deep cleaning of the room. You will be notified in writing as soon as it is reasonably practicable if evidence of hot take-away food in discovered after you depart. We also reserve the right to charge further sums if we are unable to re-let the room as a consequence of damage caused by eating hot take-away food in your room. With over 30 eating establishments in Keswick alone, there is absolutely no reason for consuming takeaways in the guest room. This rule will be applied without exception.

Alcohol:

The owners acknowledge that Guests may be on holiday to celebrate an event, and as such want to bring alcohol with them. Weather permitting we have a bistro table to the front of the Guest House where alcohol may be consumed. Within the Guest Rooms, any damage caused by the misuse of alcohol will be liable to a charge equal to 2 night’s stay for deep cleaning the room. Damage caused and not limited to carpets, beds, soft furnishings etc will be chargeable at the time of damage, especially if the room is unable to be let for the next arriving guests. Please be responsible when consuming alcohol.

Smoking:

Please note smoking is against for law on our premises. There is an area just outside the property for smoking. Anyone found to be smoking in the Guest House will be asked to leave immediately You will be liable for the whole of the cost of your stay, whether or not you are asked to leave. In addition there will be a charge equal to 2 night’s stay for deep cleaning the room(s). Your will be notified in writing as soon as it is reasonably practicable if evidence of smoking is discovered after you depart. We also reserve the right to charge further sums if we are unable to re-let the room as a consequence of the smoke odour. Please note the use of vapes, ignitable candles and scented sticks is also strictly forbidden from the premises under our Fire Regulations.

Antisocial Behaviour:

We welcome guests to our Guest House and want you to fully enjoy your stay with us. However, to protect the enjoyment of all our guests, in instances of what we determine to be unacceptable behaviour, we reserve the right to insist that you immediately vacate our Guest House. You will remain liable for the whole of the cost of your stay. You will be notified in writing as soon as is reasonably practicable if any damage is discovered after your departure. We reserve the right to charge for any damage or breakages we consider were deliberate or recklessly caused. We also reserve the right to charge further sums is we are unable to re-let the room as a consequence of the damage.

Number of Persons in the Room:

The number of persons occupying the room must not exceed the number stipulated in our website/brochure and as per the original booking. Leonard’s Field House reserve the right to refuse entry to the entire party if this condition is not observed. Please note that under our Fire Regulations, we are not allowed to permit persons not staying at the Guest House to enter the Guest House/Bedrooms. Anyone found not observing this rule will be asked to leave.

Website

We make every effort to ensure that the information on our website, www.leonardsfieldhouse.com  is accurate. We do, however, reserve the right to make small changes and we accept no liability for minor inaccuracies.

Children:

We no longer take children under the age of 16 years old. Children over 16 years of age will be charged at the full adult rate. Guests must accept total responsibility for the safety of their children at all times.

Pets:

Sorry we no longer take pets

Liability:

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment

Disputes:

In the event of a dispute these terms and conditions will be governed by the laws of England and the parties submit to the exclusive jurisdiction of the English Courts in relation to any dispute which may arise between them.

Privacy Notice:

Please contact us for full details of our Privacy Notice. We can forward details or, alternatively, a copy can be available for you to read on your arrival.

*Rothwell & Towler Insurance Services
66 High Street
Honiton
DEVON
EX14 1RT
Tel: 0845 90 80 171
Email: Info@rothwellandtowler.co.uk
Please quote LE03 in all correspondence.